Enquiry Successfully Sent
Thank you for submitting your emergency enquiry. Our team will contact you as soon as possible.
Please read info about what repairs we accept & reject
- Major Leaks:
- Burst pipes causing flooding
- Leaking roofs during heavy rain
- Overflowing toilets (main bathroom)
- Severe water leaks from appliances (dishwasher, washing machine)
- Complete Loss of Heating or Hot Water (Winter):
- Boiler breakdown during freezing temperatures
- Total loss of hot water supply
- Electrical Hazards:
- Sparks or smoke coming from outlets or switches
- Burning smell from electrical panel
- Exposed live wires
- Security Issues:
- Broken locks on main entry doors after break-in attempt
- Malfunctioning alarm systems during active alarm
- Gas Leaks:
- Strong smell of gas
- Hissing sound from gas lines
- Faulty Appliances:
- Response: “Unfortunately, we are not able to assist with faulty appliances at this time. Please contact your landlord or property manager during business hours for assistance.”
- Blocked Toilets (Spare Available):
- Response: “If you have a functioning toilet available, we cannot assist with this issue out of hours. Please contact your landlord or property manager during business hours.”
- Water Leaks from Upstairs Neighbor (Not Managed by Portico):
- Response: “As the upstairs neighbor is not managed by Portico, we are unable to assist with this issue. Please contact your landlord or property manager for further guidance.”
- Low Boiler Pressure (Tenant Can Top Up):
- Response: “If you are able to safely top up your boiler pressure, we are unable to attend to this issue. Please refer to your boiler’s manual for instructions or contact your landlord during business hours.”
- Power Cuts (Before Tenant Checks Appliances/Consumer Unit):
- Response: “Please ensure you have unplugged all appliances and reset the RCDs on your consumer unit. If the power is still out, please contact your energy provider.”
- Electrical Safety Inspections (Within 3 Days of Water Leak):
- Response: “As this is within the three-day window after a water leak, we are unable to perform an electrical safety inspection. Please contact your landlord or property manager during business hours.”
- Work in Communal Buildings (Not Entirely Managed by Portico):
- Response: “We are unable to attend to issues within communal areas unless the entire building is managed by Portico. Please contact your landlord or property manager for assistance.”
- Lost or Broken Keys (Without Reimbursement Agreement):
- Response: “We can assist with lost or broken keys, but you will be responsible for the call-out charge. Please confirm in writing that you agree to these terms before we can proceed.”
- Third-Party Contractor Already Engaged:
- Response: “As another contractor has already been engaged, we are unable to assist at this time. Please contact your landlord or property manager for an update on the situation.”
- Non-Emergency Issues Outside 6 PM – 7 AM:
- Response: “This does not appear to be an emergency requiring immediate attention. Please contact your landlord or property manager during business hours.”
Pawel
Senior supervisor - Midlands
Pawel is fully qualified gas engineer and an electrician. He has 6 years of experience in both fields and now he manages team of our electricians and gas engineers and ensures our engineers RAM and work is carried out in accordance with NICEIC and Gas Safe current regulation.
Fadi
Senior supervisor - London
Fadi is a highly experienced supervisor with 23 years of experience in building and maintenance industry together. Fadi manages our team of professional builders during business hours and motivates them to produce great results. Fadi trains his team every morning on providing producing quality work and all aspects of health and safety.
Majeed
Senior supervisor - East Region
Majeed is Obre`s OOH supervisor with over 19 years of experience in plumbing, drainage, building and handyman jobs. He manages and supervises a large team of professional employees out of hours. Majeed ensures his team engineers attend emergency jobs fast and efficiently and comply with health and safety requirements.
